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Case Study

My Doctors Clinic:
Strategic branding and digital marketing

About The Client

Located in the heart of Surfers Paradise, My Doctors Clinic is a multidisciplinary healthcare provider offering a wide range of general practice services, allied health, cosmetic treatments, complementary medicines and an onsite compounding pharmacy.

Surrounded by the energy of a bustling tourist hub, they service 6,000–7,000 patients per week, including visitors and loyal locals. But despite their comprehensive offering, the clinic faced low awareness around key services and needed a more strategic approach to build market visibility and drive conversions.

My Doctor's clinic

The Challenge

My Doctors Clinic partnered with Splice Marketing to address several critical challenges:

  • Low brand awareness of their ability to prescribe and dispense alternative medicine.
  • Limited public understanding of their compounding pharmacy services.
  • Minimal communication with their existing patient base.
  • A need to increase appointments and pharmacy sales.
  • Desire to establish themselves as a ‘one-stop healthcare destination’ in a competitive market.

Their goal was clear: boost bookings, drive pharmacy sales, and cement their reputation for premium, multi-service healthcare.

Enter Splice Marketing

Over a focused three-month period (November 2024–February 2025), Splice Marketing delivered a fully integrated branding and marketing strategy that included:

Brand messaging

Messaging was tailored to highlight:

  • The clinic’s same-day access to alternative medicine prescriptions and pharmacy dispensing.
  • The high-quality custom compounding services for flower, capsules, oils, and gummies.
  • The convenience of accessing multiple healthcare services in one visit.

Google Ads

Using targeted Google Ads campaigns aligned with patient search intent, we:

  • Drove awareness for alternative medicine consultations
  • Promoted pharmacy compounding services
  • Increased visibility for cosmetic and allied health offerings.

Social media marketing

We rolled out a fresh, strategic social media content plan that included:

  • 6 posts per month featuring pharmacy, cosmetic, and allied health highlights.
  • Staff spotlights to humanise the brand and build trust.
  • Seasonal and awareness campaign tie-ins (e.g., care plans, skin checks, women’s and men’s health).

The content leveraged a professional but approachable tone, consistent with their brand vision and complied with TGA and AHPRA guidelines.

The Results

Over a 3-month period:

Google Ad conversions increased by
0 %
Click-through rate improved by
0 %
Clicks increased by a massive
0 %
Overall website conversions increased by
0 %

Ready to unleash your potential?

We love helping a healthcare brand like My Doctors Clinic turn their untapped potential into tangible growth.

If you’re keen to boost your practice’s visibility, increase patient engagement, and drive measurable results, Splice’s strategic expertise and integrated approach offers a proven pathway to success.

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